Shipping and Delivery
Shipping Options: We offer both standard and expedited shipping to accommodate your needs. Standard shipping is included. If you require Epress shipping or shipping anywhere outside Canada or the US, contact for a quote before ordering. You will receive a tracking number once your order has shipped, so you can follow its journey to your door.
Drop Shipping: Your print will be drop-shipped directly from Giclée Factory, which means it goes straight from the printer to you, reducing handling time and ensuring it arrives as quickly as possible.
Processing Time: Please allow up to 14 business days for order processing and production before shipping, as each print is made to order to ensure the highest quality. Shipping times vary depending on your location.
International Shipping: We ship worldwide! Please contact us for a quote before ordering. Note that international orders may take longer to arrive and may be subject to customs fees or duties, depending on your country’s regulations.
Packaging:
- Rolled Prints will be carefully packaged in a protective tube.
- Stretched Canvas prints will be securely wrapped and shipped in reinforced packaging to ensure it arrives in perfect condition.
Return Policy
Since each print is custom-made to order, all sales are final. However, we take great care to ensure that your artwork arrives in perfect condition. If your print arrives damaged, please follow these steps to initiate a return or replacement:
- Inspect your order upon arrival: Please check your print as soon as it is delivered.
- Report damage within 48 hours: If your print or packaging is damaged, contact us within 48 hours of receiving your order. Email us with clear photos of the damage to both the artwork and the box.
- After 48 hours: If we don't hear from you within 48 hours, we will consider the order to be in satisfactory condition.
Unfortunately, we cannot accept returns or exchanges for any other reason, as all prints are custom-made. We appreciate your understanding.
Care Instructions
Your Giclée print is created using archival-quality inks, which are rated to last over 100 years. With proper care, your print should maintain its vibrancy and beauty for generations.
- Avoid direct sunlight: Prolonged exposure to sunlight can cause colours to fade over time.
- Handle with care: Always handle your print by the edges to avoid transferring oils from your hands to the surface.
- Cleaning: Use a soft, dry cloth to gently remove dust. Do not use water or cleaning solutions on the surface.
- Hanging: If your print is stretched on canvas, ensure it is hung in a dry environment, away from extreme humidity or temperature fluctuations.
